News Release
 March 13, 2020
CONTACT: Kathy Sautter
716 635 5577

Dear Valued Customer,

We know that in times like these you need someone you can trust. As your hometown grocery store, Tops takes great pride in being here for you especially when we, as a community, are faced with a challenge.

At Tops being here for you means having the products you need at affordable prices, and knowing that when you come to our stores, you’ll find welcoming associates who are working hard day in and day out to keep our stores clean, open, and stocked.

The health and well-being of our associates and customers has always been and will continue to be our first priority. Our internal Crisis Management Team that has been in place for decades, has been preparing for the COVID-19 event since January and has been closely monitoring the developments and making adjustments accordingly. You’ll find that this team, along with the direction of our senior management, has taken many steps to protect our customers and associates.

In all our Tops stores, we have:

- increased communications with our stores and associates and reiterated proper sanitation procedures

- added extra supplies like hand sanitizer, disposable gloves, and disinfectants to help combat the spread of germs

- increased cleaning cycles especially in commonly used areas like cashier stations and self-checkouts

- increased the frequency of sanitizing and cleaning of food contact surfaces, pharmacy counters, restrooms, break rooms and other public areas.

We appreciate your patience as our supply chain and distribution teams have also been working around the clock to ensure that the food, cleaning supplies, household essentials, and pharmaceuticals that you need are reaching our stores as quickly as possible and are available to purchase in-store, with grocery pick-up, or by delivery.

We understand the growing concern and will continue to maintain open communication with you. Should you have any questions, we welcome you to contact our consumer affairs department at 1-800-522-2522 or click here for regular updates.


Frank Curci

Chief Executive Officer


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